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Terms and Conditions

General Terms and Conditions ("Terms")

The goods offered in this e-shop are sold by one of two companies, depending on the specific product. The Seller of your goods is always identified in the order confirmation and on the invoice:

  • Triquetra s. r. o., Karpatské námestie 10A, 831 06 Bratislava – mestská časť Rača, Slovak Republic, Company ID 57697060;
  • HHC-STORE, Sotiris Berberakis, Paskovská 163/129, 720 00 Ostrava-Hrabová, Czech Republic, Company ID 06313671, VAT ID CZ9605305941.

(each a "Seller", "We"). These Terms govern the mutual rights and obligations of buyers ("You", "Buyer") and the relevant Seller arising in connection with purchase contracts concluded via the online shop at www.hhc-store.com ("E-shop"). Where an order contains goods from both companies, a separate contract is concluded with each Seller for the respective goods.

Information on personal data processing can be found in the Privacy Policy available on the E-shop.

The provisions of these Terms form an integral part of the Contract. The Seller may unilaterally amend or supplement the Terms; rights and obligations arising during the effectiveness of the previous version remain unaffected. If there is a conflict between an individually agreed provision and these Terms, the individual agreement prevails.

The Contract is concluded remotely using means of distance communication within the E-shop web interface.

I. Definitions

  1. Price – the amount paid for the Goods.
  2. Shipping Price – the amount for delivery and packaging of the Goods.
  3. Total Price – the sum of the Price and the Shipping Price.
  4. VAT – value added tax under applicable law.
  5. Invoice – a tax document issued for the Total Price.
  6. Order – an offer to conclude a Contract for the purchase of Goods.
  7. User Account – an account allowing storage of details and order history.
  8. You – the person purchasing on the E-shop (buyer).
  9. Goods – products offered on the E-shop.

II. General Provisions and Information

  1. Goods can only be purchased via the E-shop web interface.
  2. You must provide true and complete information; data from the Order will be considered correct.

III. Conclusion of the Contract

  1. The Contract may be concluded in any of the languages offered in the E-shop (in particular Czech, Slovak, English, German, Polish, Hungarian and others). In the event of a discrepancy in interpretation between language versions, the Czech version prevails.
  2. The Contract is concluded at a distance; costs of using distance communication are borne by you. By submitting the Order, you consent to their use.
  3. To conclude the Contract, you create an Order proposal containing:
    1. designation of the Goods ("Add to cart"),
    2. information about the Price, Shipping Price, method of payment and delivery,
    3. your identification and contact details (name, address, phone, e-mail),
    4. if relevant, the duration of regular supplies.
  4. Before creating the Order, the data can be checked and edited. You place the Order by clicking "Order with payment obligation" after confirming you have read these Terms.
  5. The Seller will confirm the Order by e-mail, including a summary and the attached Terms; upon confirmation the Contract is concluded.
  6. The Seller may refuse to confirm the Order, in particular if the Goods are unavailable or a piece limit is exceeded. In such case a new arrangement will be offered; the Contract is formed upon its acceptance.
  7. In the case of an obviously incorrect Price, the Seller is not obliged to deliver the Goods even after confirming the Order. A new Contract with the correct Price will be proposed. If you do not accept it within 3 days, the Seller may withdraw from the Contract.
  8. By concluding the Contract, you are obliged to pay the Total Price.
  9. An Order may also be placed from the User Account; you are responsible for the correctness of any pre-filled data.
  10. Discounts can be applied by entering the appropriate code in the designated field in the Order.

IV. User Account

  1. By registering, you gain access to your User Account.
  2. You must provide accurate data and update it in case of changes.
  3. Access is protected by a username and password; keep these secure. The Seller is not responsible for their misuse.
  4. The account is personal; you must not allow third parties to use it.
  5. The Seller may cancel the account, in particular after inactivity longer than 1 year or in case of breach of obligations.
  6. Account availability may be limited due to system maintenance.

V. Prices and Payment Terms; Retention of Title

  1. The Price is shown with the Goods in the E-shop, in the Order and in the Contract. Any discrepancy is resolved by the Price in the Order. The Seller also states the Shipping Price and the conditions for free shipping. Prices are charged in the currency of the destination country (see Shipping and Payment).
  2. The Total Price is shown including VAT and all statutory charges.
  3. You pay the Total Price after concluding the Contract, by one of the following methods, depending on the destination country:
    1. Cash on Delivery – payment upon collection of the shipment;
    2. QR-Pay – payment by bank transfer using a QR payment code. QR-Pay is our own internal payment instruction; no payment cards and no third-party payment gateways are used. A QR-Pay order not paid within the stated period may be automatically cancelled and the goods returned to stock.
  4. The Seller will send the Invoice electronically after the goods are dispatched/delivered; it will also be available in the User Account and may be physically attached to the Goods where relevant.
  5. Title to the Goods passes to you only after full payment of the Total Price and collection of the Goods.

VI. Delivery of Goods; Passing of Risk

  1. Delivery methods:
    1. pickup points and parcel lockers Zásilkovna / Packeta (Z-Point, Z-Box),
    2. home delivery via Zásilkovna / Packeta and its partner carriers.
  2. The Seller delivers across the European Union. The available delivery methods, prices, delivery times and payment currency depend on the destination country (see Shipping and Payment).
  3. The delivery time depends on the availability of the Goods and the chosen delivery/payment method; an estimate will be stated in the Order confirmation.
  4. After taking over from the carrier, immediately check the integrity of the packaging and report any defects to the carrier and to the Seller without delay. In case of obvious unauthorized manipulation, you do not need to accept the shipment.
  5. If you refuse collection for another reason, this is not the Seller's breach of the duty to deliver. The Seller may withdraw from the Contract due to your material breach; the effects arise upon delivery of the withdrawal.
  6. Repeated or substitute delivery for reasons on your side is at your expense.
  7. Risk of damage passes to you upon collection of the Goods; if you do not collect them, the risk passes at the moment when you could have collected them.
  8. If the Goods are out of stock and there is an extraordinary production outage or supplier delay, the Seller will inform you of a new availability time or of the impossibility of delivery.
  9. If the Seller is unable to deliver within 30 days after the confirmed delivery time has passed, either party may withdraw.

VII. Rights for Defective Performance

  1. At the time the risk passes under Art. VI.7, the Goods are free from defects, in particular: (a) they have the agreed or normally expected characteristics, (b) they are suitable for the usual purpose, (c) they correspond to an agreed sample (if agreed), (d) they are in the appropriate quantity and weight, (e) they comply with legal requirements, (f) they are not encumbered by third-party rights.
  2. Rights and obligations are governed by the Civil Code (§§ 1914–1925, 2099–2117, 2161–2174) and Act No. 634/1992 Coll., on Consumer Protection.
  3. You may claim a defect by e-mail or letter to the Seller stated on your invoice; you may use Annex No. 1. Choose the method of resolution; without the Seller's consent it cannot be changed except as set out in point 4.
  4. In case of a material breach, you are entitled to: (a) delivery of new Goods/part, (b) repair, (c) a reasonable discount, (d) withdrawal. If the Seller does not remove the defect within a reasonable time, you are entitled to the rights under (c) and (d).
  5. In case of a non-material breach, you are entitled to: (a) delivery of new Goods/part, (b) repair, (c) a discount. If the Seller does not remove the defect in time or refuses to do so, you may withdraw.
  6. You cannot withdraw or demand new goods if you cannot return the Goods in the condition in which they were received, except as provided by law (inspection, ordinary use, etc.).
  7. Within 3 days the Seller will confirm receipt of the claim and inform you of the expected handling time; the claim will be handled without undue delay, no later than 30 days, unless agreed otherwise.
  8. The Seller will inform you of the outcome by e-mail; if the claim is justified, you are entitled to reimbursement of reasonably incurred costs (proof required). In case of replacement you will return the original goods – the Seller bears the return costs.
  9. If you are an entrepreneur, you must notify defects without undue delay, no later than 3 days from collection.
  10. If you are a consumer, you may exercise rights for defects occurring within 24 months from collection.
  11. Rights for defects do not apply to goods sold at a discount due to a defect, to normal wear and tear, to used goods within the scope of wear, or where not appropriate due to the nature of the item.

VIII. Withdrawal from the Contract

  1. Withdrawal terminates the obligation from the beginning in the cases and ways below or elsewhere in the Terms.
  2. If you are a consumer, you have under Section 1829 of the Civil Code the right to withdraw without giving reasons within 14 days of taking over the goods (for multiple types/parts from the takeover of the last part; for regular supplies from the first supply). You may withdraw in any demonstrable manner (by e-mail/letter). You may use Annex No. 2.
  3. Withdrawal is excluded, inter alia, for: (a) goods dependent on market fluctuations, (b) goods made to measure, (c) perishable goods or goods mixed inseparably with other goods, (d) goods in sealed packaging removed for hygiene reasons, (e) audio/video or computer programs with broken seal, (f) newspapers and magazines, (g) digital content not supplied on a tangible medium with consent before the period expires.
  4. The period is kept if the notice is sent during it.
  5. Refund of the Price will take place within 14 days of the withdrawal taking effect to the original or your stated account; the Seller does not refund earlier than when you return the goods or prove dispatch. Return the goods clean, preferably in the original packaging.
  6. Send/hand over the goods within 14 days of withdrawal; return costs are borne by you. The Seller refunds delivery costs only up to the cheapest offered method. If you withdraw due to the Seller's breach, the Seller also reimburses the return costs up to the same amount.
  7. You are liable for any decrease in value caused by handling beyond what is necessary to ascertain the nature and properties. The Seller may set off such decrease against the refund.
  8. The Seller may withdraw if objective conditions for delivery are not met (third-party causes/nature of goods), or if the Order contained deliberately incorrect data. For purchases by entrepreneurs, the Seller may withdraw at any time.

IX. Consumer Dispute Resolution

  1. The Seller is not bound by any codes of conduct under Section 1826(1)(e) of the Civil Code.
  2. Complaints are handled via info@hhc-store.com; information about the resolution will be sent by e-mail.
  3. Out-of-court resolution for the Czech seller: Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, ID 00020869, www.coi.cz. EU ODR platform: ec.europa.eu/consumers/odr.
  4. European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, www.evropskyspotrebitel.cz.

X. Shop Reviews

The Seller displays consumer product reviews on the E-shop. Authenticity is verified by linking the review to a specific order (the internal system records the order ID). Notice: the Seller does not subsequently supplement individual product reviews with additional verification.

How to write a review: log in to your account, open the purchased product page and the "Write a review" section, write your rating and choose the number of stars, then publish. Reviews should be factual, relevant to the product, truthful and free of vulgar or offensive language.

XI. Final Provisions

  1. If the relationship contains an international element, it is governed by the law of the Czech Republic; mandatory consumer rights under the law of your country of residence remain unaffected.
  2. Written correspondence is delivered electronically. Communication will be sent to your e-mail from the Contract/account.
  3. The Contract may be amended only in writing; the Seller may amend and supplement the Terms for new Contracts. If you have a User Account or regular supplies, you will be informed of changes at least 14 days before they take effect by e-mail.
  4. The Seller is not liable for force majeure (natural events, pandemics, subcontractor outages, etc.); if it lasts longer than 10 days, either party may withdraw.
  5. The annexes to the Terms are the complaint form and the withdrawal form.
  6. The Contract including the Terms is archived electronically; you will always receive them by e-mail with the Order confirmation.
  7. These Terms take effect on 8 July 2026.

Uncollected Shipment

If the customer does not collect the shipment from a Zásilkovna pickup point or Z-Box, the Seller charges the following fees:

  1. Handling fee: 10 CZK for each uncollected item.
  2. Transport fee: 79 CZK for returning the shipment to the warehouse.
  3. Age verification: 25 CZK if age verification is required for the goods.
  4. Packaging: 10 CZK for packing and protecting the goods.
  5. Cash on delivery: 25 CZK if COD was selected but the shipment was not collected.
  6. Insurance: 15 CZK for insurance of uncollected shipments.
  7. Late payment penalty: 0.5% per day of the outstanding amount.

The above amounts (or their equivalent in the order currency) will be included in the final settlement.

Annex No. 1 – Complaint Form

Addressee: the Seller stated on your invoice.

Date of Contract conclusion: _______________

Name and surname: _______________

Address: _______________

E-mail address: _______________

Goods claimed: _______________

Description of defect: _______________

Requested resolution / account number for a discount: _______________

Date: _______________ Signature: _______________

Annex No. 2 – Withdrawal Form

Addressee: the Seller stated on your invoice.

I hereby withdraw from the Contract:

Date of Contract conclusion: _______________

Name and surname: _______________

Address: _______________

E-mail address: _______________

Specification of Goods: _______________

Method of refund / account number: _______________

Date: _______________ Signature: _______________